About Us and These Guidelines
1.1. These guidelines explain how cognityx.io functions and what you can anticipate when utilizing our text creation service.
1.2. We might refresh these guidelines occasionally. We'll display any modifications on our website, so please check back from time to time.
1.3. The proprietor of cognityx.io is IT MANAGEMENT SOLUTION GROUP LTD, 16352892. Great Portland Street London, United Kingdom, W1W 7LT.
1.4. By acquiring AI-tokens or utilizing our service, you consent to these guidelines.
1.5. Need assistance? Email us at [email protected]. We'll respond within 48 hours on business days.
Your Profile
2.1. Please safeguard your profile and password – that's your responsibility.
2.2. By utilizing our platform, you confirm that the details you supply are accurate and thorough.
2.3. You must be at least 18 years old to utilize our service or old enough to enter into agreements in your region.
Delivery Timeframes and Methods of Access Provision
3.1. Account Activation (Registration)
Method: Immediately upon successful completion of registration, the User will receive an email containing a link or instructions to confirm and activate their account.
Timeframe: Immediately following registration.
3.2. Access to Paid Products and Services
Timeframe: Access to the purchased service, product, or subscription is granted immediately upon receiving full payment confirmation from the payment system.
Method: Access is automatically activated within the User's Personal Account (Dashboard). This process may also be confirmed by a separate email notification detailing the access information.
Our Offerings and AI-tokens
4.1. We strive to accurately describe what our AI produces, but outcomes may differ based on your requests.
4.2. We might need to limit AI-tokens or adjust service features occasionally.
4.3. We might decline certain orders if necessary. 4.4. AI-tokens are what you utilize to power our AI features – consider them as our service currency.
Payment Details
5.1. We attempt to maintain stable pricing, but it might change. We'll do our best to inform you about significant changes.
5.2. Once your payment processes, we'll add AI-tokens to your profile immediately so you can begin using them.
5.3. If there's a payment issue, we'll collaborate with you to resolve it. We might need to pause your service until matters are resolved. 5.4. You can purchase AI-tokens through different options as shown on our pricing page.
How Our Service Functions
6.1. After you purchase AI-tokens, they'll appear in your account wallet immediately.
6.2. All texts you generate will remain in your profile history so you can access them later.
6.3. We can't be responsible for access issues related to your profile or necessary service updates.
Refunds
7.1. If something goes wrong with our service, you can request a refund within 30 days of your purchase.
7.2. You can cancel before using AI-tokens and receive a complete refund. Once you've used AI-tokens to create content, we generally can't refund them unless our service didn't function properly.
7.3. For refunds, email [email protected] within 30 days and describe what happened.
Content Ownership
8.1. Our technology and platform are safeguarded by copyright laws.
8.2. You possess any content our AI generates for you.
8.3. You can utilize, modify, and publish your AI-created content anywhere you desire. 8.4. Please don't:
Utilizing Our Service
9.1. Our AI creates various types of content as displayed on our website, including social media posts, blog articles, emails, and ad copy.
9.2. You can modify anything the AI creates to make it better suit your requirements.
9.3. We offer various content types to help with all your content needs.
9.4. For specific instructions on features, check the descriptions on our website.
Service Limitations
10.1. We provide our AI content "as is" without warranties.
10.2. We can't guarantee the AI will create exactly what you want beyond what we describe.
10.3. We're not responsible for any indirect losses related to using our service.
10.4. If there's a problem, our maximum liability won't exceed what you paid for the AI-tokens used.
Resolving Disagreements
11.1. These guidelines follow the laws of United Kingdom.
11.2. If there's a problem, we'll try to work it out through friendly discussion first.
11.3. If that doesn't work, the issue will go to appropriate court for resolution.
Getting Assistance
12.1. Questions? Email our team at [email protected].
12.2. Check out our help center for tips on using our AI features.
12.3. Our support team works on business days and aims to respond within 48 hours.
By using cognityx.io, you agree to these guidelines.
Last Updated: May 26, 2025